Refund & Cancellation Policy

Effective Date: July 09, 2025

At SYLO, we’re committed to creating a smooth and transparent experience for all our learners and their parents. Please review our refund and cancellation terms below:

1. Enrollment Fees
   
   • All payments are made in advance for a monthly or term-based package.
   • Once enrolled, your child’s seat is reserved and trainer time is allocated.
2. Refund Eligibility
   
   • Refunds are not applicable for missed classes due to personal reasons (e.g., travel, illness). Makeup classes will be provided during the week.
   • In rare cases where SYLO cancels a class or discontinues a program, we will offer:
     • A full refund for canceled classes OR
     • Makeup sessions where feasible
3. Makeup Classes
   
   • We offer limited makeup sessions for missed classes, subject to trainer and schedule availability.
   • Parents must notify us in advance to be eligible.
4. Withdrawal from Program
   
   • If a parent chooses to discontinue mid-month, fees for unused classes will not be refunded.
   • You may request discontinuation for the next month by informing us at least 7 days prior to renewal.
5. Mode of Refund
   
   • Eligible refunds will be processed within 7–10 working days to the original payment method.

For any refund-related queries, please email us at hello@sylo.in