Privacy Policy

Effective Date: July 09, 2025

At SYLO, we’re committed to protecting your privacy and handling your personal information with care and transparency. This policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect
   We may collect the following information through our website, onboarding forms, WhatsApp, or offline enrollment:
   • Parent/guardian details: Name, email, mobile number
   • Child details: Name, age, learning preferences
   • Society information: Name, location, clubhouse access
   • Photographs/videos: Taken during classes (with consent)
   • Payment details: UPI, card, or bank transaction records
   • Feedback and reviews: From parents and students
2. How We Use Your Information
   We collect and use your data only for legitimate business purposes, including:
   • Enrolling students and managing class schedules
   • Sharing updates, feedback, and media from sessions
   • Coordinating makeup classes or kit deliveries
   • Analyzing participation to improve programs
   • Sending promotional messages or offers (with opt-out option)
   • Creating anonymized data for internal research or reporting
3. Consent for Photos & Videos
   Photos or short video clips (e.g., 20-sec class moments) may be captured:
   • To provide updates to parents
   • For internal quality audits and training
   • For limited use on SYLO’s website, brochures, or social media (only with prior verbal/written consent)
   Parents can opt out of media usage at any time by writing to hello@sylo.in.
4. Data Sharing & Third Parties
   We do not sell, trade, or rent your personal data. Information is shared only with:
   • SYLO instructors (for class delivery purposes)
   • Internal operations and support team
   • Payment processors (e.g., Razorpay, Cashfree) where applicable
   We ensure all third-party vendors follow strong data protection practices.
5. Data Security
   
   • We store your data securely using encrypted databases with limited access.
   • Regular audits are performed to prevent unauthorized use, disclosure, or modification.
   • If a data breach ever occurs, we will notify you promptly as required by law.
6. Data Retention
   
   • Personal data is retained only for as long as necessary to deliver services and meet legal obligations.
   • You may request deletion of your data at any time by emailing us.
7. Your Rights
   As a user or parent, you have the right to:
   • Request access to your data
   • Correct or update your information
   • Withdraw consent for promotional use
   • Request deletion of your personal data
   • Raise a concern or complaint about privacy practices
   To exercise any of these rights, write to us at: hello@sylo.in
8. Policy Updates
   We may update this policy occasionally. The latest version will always be available on our website. Major changes will be communicated directly via email or WhatsApp.